Thank you for shopping at [Your Company Name]. We value your satisfaction and are committed to providing high-quality home appliances. Please review our return and refund policy below.
🛠️ 1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging
- The return request must be made within 30 days of the delivery date
- Proof of purchase (order number or receipt) is required
Certain items cannot be returned, including:
- Used appliances
- Items damaged due to misuse or installation errors
- Custom or special-order products
- Clearance or final sale items
📦 2. How to Request a Return
To start a return, please contact us at [Insert Contact Email] with:
- Your order number
- The reason for return
- Photos (if the item is damaged or defective)
We will provide return instructions and the return shipping address. Do not send returns without authorization.
đźšš 3. Return Shipping
- If the return is due to our error (e.g., wrong or defective item), we will provide a prepaid return label
- For other returns (e.g., change of mind), you are responsible for return shipping costs
We recommend using a trackable shipping method.
đź’° 4. Refunds
Once your return is received and inspected:
- If approved, we will issue a refund to your original payment method within 5–10 business days
- Shipping charges are non-refundable, unless the return is due to our error
- A restocking fee (up to 15%) may apply for large appliances or open-box items
🔄 5. Exchanges
We only replace items if they are defective or damaged. For exchanges, contact us with your order details.
âť— 6. Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or the wrong item was sent, contact us within 48 hours of receipt with photos. We will arrange a replacement or refund.
